Goldman Sachs

Today 12/27/23 from 1:48pm-8pm I spent my whole entire day calling Apple Goldman Sachs JUST so they can update my phone number and I still have gotten nowhere. They have made me very upset do to rude supervisors, for all of the calls I have had to place and for reexplaining myself so many times when notes from previous calls are already on my account.

I did NOT receive a professional and understanding experience and after today I wouldnt recommend ANY of the service that they offer. They are untrustworthy and they literally SUCK. The only name I got is Adela but I spoke with over 15 people from this company today and they all suck and have a very disgusting and disturbing attitude. They have people with very heavy accents that you could barely understand and those representatives attitudes were disgusting.

I still have not been able to change my phone number and honestly I guess I wont be able to access my account or make payments due to getting no help from all these unprofessional people. Thanks for wasting my whole day and still not helping me.

The reps keep saying they will release a hold on my account of a charge that I put in dispute. The company Goldman Sachs Apple had not done anything to resolve the dispute.

I was working with the company at the same time as trying to get some resolution with my credit card. The company who I placed the dispute against finally told me that they would refund the money if the chargebacks were taken off of the account. I have spoken to several representatives in each department, including the dispute department, and was told that they were going to release the chargeback /release the dispute. This was not accomplished.

I talked to two or three managers, who also told me they were going to do it. This has not been done.

I decided to try to call Goldman Saks corporate office and am unable to reach them.

Im going to cut to the chase. The customer support is the worst Ive felt with in my 46 years.

Everyone you speak to has an different answer to the same question. They will continue to transfer you without you knowing. When you make a request they mess it up only to find out days later. Then when you realize they have made such mistakes they tell you we will put it to an investigation to find out why this happened.

They admit guilt but cant problem solve or fishing correcting the mistake. They need to go to an investigation that takes 10 days. This truly the worst institution Ive ever dealt with.

We know big banks.. can be difficult but this particular bank is down right terrible.

If I could give negative stats I would.

Stay away they are really bad.

I'm going to cut to the chase. The customer support is the worst I've felt with in my 46 years.

Everyone you speak to has a buffet answer to the same question. They will continue to transfer you without you knowing. When you make a request they mess it up only to find out days later. Then when you realize they have made such mistakes they tell you we will put it to an investigation to find out why this happened.

They admit guilt, but cant problem solve or fishing correcting the mistake. They need to go to an investigation that takes 10 days. This truly the worst institution I've ever dealt with.

We know big banks.. can be difficult, but this particular bank is down right terrible.

If I could give negative stars, I would.

Stay away, they are awful.